Client Chat Live - Computer Software Industry
Outsourcing development enabled platform stabilization, improved reporting functionality, and enhanced user satisfaction.
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Computer Software Industry
The challenge
Client Chat Live, a growing SaaS legal tool, faced critical issues when its sole developer left, leaving the platform prone to performance crashes and poor reporting functionality. Frequent downtimes during high-traffic periods caused customer dissatisfaction and loss of revenue, prompting the company to seek urgent development support.
Devsu stepped in to stabilize the platform, implement performance improvements, and enhance the reporting system. They also integrated the product with CRM systems like Hubspot and Salesforce.
Increased reliability
Increased reliability
By moving to a more scalable cloud infrastructure (AWS) and implementing DevOps practices, Devsu eliminated frequent downtimes.
Enhanced features
Enhanced features
The integration with large CRMs and improved reporting functionality kept customers satisfied and increased profitability.
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